Privacy Policy

1. Introduction

Welcome to Orbi Setup Online ("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our setup and support services.

Please read this policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express interest in obtaining information about our services, fill out forms, or contact us directly. The information we collect may include:

• Personal Identification Information: Name, email address, phone number, and billing information (if applicable).
• Technical Information: Netgear Orbi model numbers, router settings, network configuration details you choose to share with us for troubleshooting purposes.
• Communication Data: Records of your interactions with our support team via chat, phone, or email.

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our setup and support services.
• Communicate with you about your service requests, including responding to your inquiries and providing technical assistance.
• Improve our services and develop new offerings.
• Comply with legal obligations and resolve disputes.

4. Sharing Your Information

As an independent third-party support provider, we do not sell, trade, or rent your personal information to others. We may share information in the following circumstances:

• With Your Consent: We may share information when you have given us explicit permission.
• Service Providers: We may engage trusted third-party companies to assist in operating our business (e.g., payment processing, CRM tools) – these parties are bound by confidentiality agreements.
• Legal Requirements: If required by law or in response to valid legal requests.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

6. Third-Party Disclaimer

Important: Orbi Setup Online is an independent service provider. We are not Netgear, Inc., and we are not authorized resellers of Netgear products. Our services are designed to assist customers with the setup and configuration of their Netgear Orbi devices. All product names, logos, and brands are property of their respective owners. Any reference to "Orbi," "Netgear," or related terms is for identification purposes only and does not imply endorsement or affiliation.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Opt-out of marketing communications.

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can set your browser to refuse all or some browser cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Revised" date. We encourage you to review this policy periodically.